Effective Communication Skill Blog
- Created: Wednesday, 11 March 2015 16:05
If you are fortunate enough to shop at the Albertson's that employs "Bea" you probably find yourself getting in her checkout line, even when there is a shorter option. You might not know why you do it, but if you heard her talk about her job and about you, her customer, you would understand completely.
Bea doesn't have to do anything. She gets to. She gets to help and interact with all kinds of people. She gets to walk the aisles and straighten product. She gets to help customers to their cars.
She also gets to brighten people's days. She gets to leave people better than she finds them. She chooses her words with care to invoke nourishing imagery. "Did you find everything with ease?" she asks... not just wanting to make sure people leave with what they came for, but also to invoke the experience of ease.
Bea has advanced degrees and an impressive resume. She is just where she wants to be at the checkout of Albertson's. If I were fortunate enough to live near Bea's store, her line is where I would want to be, too.
Instead, I am happy that I get to read Bea's emails and speak with Bea about all the things she gets to do.
What do YOU get to do in the course of your day?
Note: I received feedback that the blog emails don't work well with Outlook. I don't know when I will be able to do a real fix on it, but for now, I'm experimenting with having no graphics.
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