Communication skills are great in theory, but how are they in practice? This Effective Communication Skill Blogshows you how to walk the SpeakStrong talk. I'm Meryl Runion Rose. Join our conversation about Communication Alchemy, and saying what you mean and meaning what you say... without being mean when you say it.
The Communication Alchemist is IN. Are you IN too?
When Dad and I finished speaking of his latest frustration trying to use the computer with his impaired vision, I told him what my two action steps were to get him going again. (One involved a numpad for his keyboard and the other, sorting his files.)
He warned me that it might amount to nothing - that even if I got him going again, he might not complete anything.
This is something I CAN do. I can't come see you every day like Kris does, and I can't take you to appointments when you need someone to. But this is something I CAN do. If it amounts to nothing, I won't consider it wasted effort.
He got it. Any way I spell it out, the real message is: I L O V E you.
My friends and I have been practicing our communication commitment to ask more questions. Amy is involved in a legal situation that has her needing to get answers... but she has no good idea what the questions are. She asks anyway. Bea is getting advice from an expert she never would have approached before. And me... well I wondered why my corporate tax prep cost me $150 more than last year. So I asked.
"I didn't raise my rates," my CPA told me. "Tax laws are that much more complicated this year." He went on to offer me a break in his fee.
I appreciate that, but what I appreciate most is the fact that he makes it easy to talk about things like the fee increase. I told him so.
"Well, you're my favorite client," he responded. "I'm happy to talk."
"Oh, your favorite?" I replied. "Maybe I should leverage that."
"Uh oh," he said. "I shouldn't have told you."
"That's okay," I replied. "I can't leverage it because if I manipulated your goodwill, I wouldn't be your favorite client anymore."
And it's true. We work together well, and when I wonder about things, I just ask.
If you are fortunate enough to shop at the Albertson's that employs "Bea" you probably find yourself getting in her checkout line, even when there is a shorter option. You might not know why you do it, but if you heard her talk about her job and about you, her customer, you would understand completely.
Bea doesn't haveto do anything. She getsto. She gets to help and interact with all kinds of people. She gets to walk the aisles and straighten product. She gets to help customers to their cars.
She also gets to brighten people's days. She gets to leave people better than she finds them. She chooses her words with care to invoke nourishing imagery. "Did you find everything with ease?" she asks... not just wanting to make sure people leave with what they came for, but also to invoke the experience of ease.
Bea has advanced degrees and an impressive resume. She is just where she wants to be at the checkout of Albertson's. If I were fortunate enough to live near Bea's store, her line is where I would want to be, too.
Instead, I am happy that I getto read Bea's emails and speak with Bea about all the things she gets to do.
What do YOU get to do in the course of your day?
Note: I received feedback that the blog emails don't work well with Outlook. I don't know when I will be able to do a real fix on it, but for now, I'm experimenting with having no graphics.
Please comment by clicking the title of the post. Thanks!
The couple knows Bob better than me, so Bob handled the dinner invitations and arrangements. Like the majority of people who dine with us/me, "Dee" has a restricted diet. "Just chicken and broccoli will do it," she told him.
I was planning to go with that, but decided to just ask. I asked her for more detail about what she could eat. She was reluctant to tell me because she didn't want to impose her limits on the rest of us. I kept going. I ran off a list of foods, asking if she could tolerate them. I personally do understand the reluctance to ask others to accommodate dietary quirks. On the other hand, I consider it a fun challenge to prepare meals that food sensitive guests can actually eat.
Five minutes later I was armed with a food list that I could work a bit of alchemy with. I did need to call her back with a question about one food item I hadn't thought to ask about in the initial "interview."
The main course was the company, of course. The conversation was delightful. It also gave me pleasure to see my guest embrace a varied menu without fear of it costing her health and well-being. I was able to do that, because instead of assuming, I remembered to just ask.
I'd like to be able to say that I fell in love with Bob because of his bad jokes, but in fact, I fell in love with bad jokes because of Bob. It took a while. For the longest time, I judged them - which meant I judged him.
Well, I immediately loved my reader and buddy Al's admittedly bad joke about a recent post. He referred to the picture in the post Greeting Card Metamessages with this comment,
"David must be an expert CPA as he is outstanding in his field. Groan lol."
Yes. Groan. And yet I welcomed the observation I missed, loved the lightness of the comment and appreciated the fact that Al was willing to share a pretty lame joke with me.
An appreciation of bad jokes: it's a fine art. it might not be on the top your list of SpeakStrong aspirations, but it is a valuable quality.
As I continue to create flow in my life and home, a friend gave me a lovely book called Creating Sacred Space with Feng Shui. My favorite part of the book is the story of how she discovered the Feng Shui or placement principles. I devoured those sections, and skimmed through the "rules" or principles part.
That's me. I'm a process person. I'm more interested in how she discovered what works for her than what she discovered. I want to make my own discoveries. Handed down discoveries generally don't have the juice for me that discoveries won through direct observation do.
I plan to share my lovely gift book with a friend whom I suspect will skim through the discovery part and devour the principles.
I don't read much, preferring to learn from my own observation. Interestingly, the book contained many conclusions I had come to on my own. It was nice to see someone "official" had discovered what I had.
And it was even nicer to see how she came to discover it.
My community and I often share the stories behind the outcome, because to us, that's where the magic is.
Last week I wrote an article for a magazine I have a column in about overcoming bad communication habits by practicing good new ones. As one example, I wrote of how I make a practice of asking questions to overcome my habit of making assumptions.
Interesting how life works. Two days after I wrote that article, I was arranging contractors for foundation work on some rental property. The foundation contractor recommended I get a plumber to replace some pipes while the floor was torn up.
I asked Dave, my renter, to arrange this. Dave emailed me the next day to say that the plumber had been by and the work would be done by that evening. I was surprised since the foundation work hadn't been started, but ASSUMED that the plumber knew what he was doing. I drafted an email to Dave acknowledging the plan... but stopped myself before I hit send. I revised my email and asked Dave why the plumber was replacing pipes before the foundation work. Dave replied that he didn't know why the foundation guy wanted the plumbing done first.
It was clear to me that Dave was irritated about having his plan challenged. Another thing was clear - there was confusion. This is a very big... concrete... step to take without clarity.
I got the foundation contractor and the plumber talking. As it turned out, there was a crack in the pipe under the cement and it did make sense to have the plumbing work done while the cement was torn up.
I love the way life works. My article reminded me of my SpeakStrong practice to ask questions when I sense fuzziness. By asking, I avoided unnecessary work and expense.
I can't begin to tell you how many times in the past I have ignored my lack of clarity and regretted it later. Life is simpler now that I am getting better and better at communicating until I feel clarity.
Dave was irritated by my persistence, but everyone would have been irritated had it been done wrong the first time.
You know the saying. The only dumb question is the one you don't ask.
My friends and community often include an "ESP Report" in our check ins. Are we eating, sleeping and pooping well? It's easy to overlook the basics - and living well doesn't get much more basic than that.
Yesterday I took great delight in discovering that an author I have just embraced not only has written an article about that very focus, but has taken the principles to the next level.
"I think you were born organized," my father said.
What planet was Dad on while I grew up?
"It's a hard won skill," I replied.
I kind of like it that my father forgot my former chaos and sees me more as I am today. I think I've improved.
I told my husband Bob that my dad thinks I must have been born organized. Bob responded with laughter. He went on to say, "You're welcome." Bob has a lot to do with the fact that I rarely spend time looking for lost items anymore, etc. But he doesn't actively teach me. I learn much from observing him and from experimenting with my own habit transformation and life system creation. I fumble forward. I still have some major organizational clunkers. Bob patiently supports my efforts. It's a part of my mission to Bob's ... and God's ... and my own ... heart. Excellence through wholeness.
Developing skills we were NOT born with is like exercising muscles that haven't been used much. Our initial efforts can seem pretty wimpy. If we keep going, we find new strength and balance.
For the record, I was NOT born able to organize my thoughts, my ideas, my words OR my stuff.
Like many logical and successful men, Bob was NOT born knowing how to access and communicate feelings and vulnerability. He was NOT born with an ear for poetry and tender love songs. He fumbles forward. He has some pretty impressive clunkers. I support his efforts, grateful that he is willing to extend himself, even though his efforts are awkward at times.
Saturday night was not one of those awkward times. I hadn't intended to watch television. That changed when Bob invited me to watch a Justin Hayward PBS special. He told me the music was incredibly beautiful.
Day by day Bob's and my worlds find new overlap like two unique melodies that find ways to blend in perfect harmony. The results are magical and surprising.
Justin Hayward had "an intoxicating sound" that took us to where "no frozen heart remains. No sorrow and no shame." Justin was able to transport me because I have always loved his music. I was born with an affinity to his soul. Justin was able to transport Bob because Bob has deliberately developed tenderness and love.
Bob and I remain on missions to each other's hearts. Justin helped us celebrate the budding connections in melodic and poetic beauty. Please listen and savor his images.
You can tell a lot about people from their holiday greetings. There's the message, and the often unintended metamessage.
My friend "Bee" sends out slideshows set to lovely music with pictures of angels, spiritual teachers and stunning nature scenes. I have never seen a picture of her new home or her boyfriend. In that way, her greetings are impersonal. I do see and delight in her spirit through these shows. I get the metamessage.
My friend "Dee" sends out pictures of her family - twenty people I've never met. I don't know much about her spiritual nature. I enjoy seeing pictures of the people who mean so much to her. I get the metamessage.
My friend "Gina" sends out cards with pictures of her animals. They're cute enough, and the animals "write" her message. The message shares a lot about who she is, and so does the way she delivers it. I get the metamessage.
My CPA David sent this picture last Christmas. I love it. It tells many stories through many symbols - the cows, the hats, the crutches and the Colorado sweatshirt. Did I miss any symbols? The symbols tell me he is a family man, he is playful, he got injured and is creative. Did I miss anything?
You can also tell a lot about people from when their greetings arrive. Some clearly had the family photos taken early and got their Christmas greetings out in a timely fashion. Others send out more of New Year's updates - right on time or late. Some don't send greetings at all.
You also can tell a lot about people from when they post about holiday greetings to their blogs. I have been imagining this post since I got David's card. Here it is, late February, and I'm just now posting. What does that tell you? What's the metamessage?
It could say I'm not organized well. It could say I'm free from convention. How about you tell me?
Do you remember any greeting cards that told you a lot about the senders?
And how can that metamessage help you connect with those people in meaningful ways... all year long?
I go see my CPA tomorrow and I have a few ideas based on this photo.
"Do you have any thoughts about that slide?" I asked Reba. Ann and I had done most of the talking as we scrolled through the PowerPoint. I wanted to get a sense of how Reba was relating to the material.
"I do," Reba replied, "But I don't have words for it." Reba continued by talking about what she heard us saying and how it applied to her own life. Reba's words were clear and insightful.
"You've didn't have words, yet what you said was powerful," I noted.
Reba responded, "I didn't have words, but when I started talking, they came out. I can't do that with everyone. But I know the words are in there somewhere and I find them by talking."
She sure does. Reba can't do that with everyone, and I say the people she can't do that with probably don't know what they're missing.
Do you have people you can talk with without knowing what you're going to say? Do you ever know the words are in there somewhere and want to be able to find them out-loud in good company?
It might be worth the risk to just start taking and find out.
I didn't know why "Rae," my former coaching client, wanted to speak. I didn't ask. Sometimes it's important to clarify an agenda, and sometimes it's valuable to just let things unfold. We let them unfold.
About ten minutes into our discussion, Rae asked me a big question. I imagine she anticipated a clear, concrete and "teacherly" response to her inquiry, but I didn't have one. I started talking, not knowing what I might say. My response was abstract and vague. Rae's comments to me were also abstract and vague as she tried to make sense of what I had told her.
I shifted the discussion to how we were both talking on the edge of our conscious awareness. We were discovering what we knew by grappling and grasping for words to express our deeper perceptions.
That observation was me coaching real-time...pointing out the immediate dynamic of our conversation.
We returned to Rae's question. Gradually our points became more concrete. We concluded with some real gems.
We all know more than we can say. We can discover what we know by trying to communicate what we know. Rae and I both consciously know more and can express more now than we could before our conversation. We evolved because we were willing to go into our confusion and sift and sort our ideas together. We could not have done that if one of us was too concerned with impressing the other with our brilliance.
That's why collaboration is so valuable. We each have pieces of the whole. When we fumble to share what we know despite its incompleteness, we have discoveries like, "Oh - I didn't k now I knew that!"
Like yesterday, when Angela and I were talking about her history, and she prefaced a point with "I never thought of this until now."
When we share what we know in its incompleteness, we can figure it out together. After I drafted this post, I opened the comics and discovered the above strip. That is what Rae and I and Angela and I were doing. Writer Greg Evans gets it.
Too often we try to make things "certain" and concrete before we are willing to express ideas. Don't settle for the fool's gold of pat, pre-digested ideas. Go into the fog and fumble forward until you find the real thing.
How willing are you to let things be foggy on the road to clarity?