"Say What You Mean and Mean What You Say Without Being Mean When You Say It" ~ Meryl Runion Rose                                ShoppingCart Plum NB 50

Be Strong. Be Clear. Be Kind. Be Free. Be YOU!!!

A Good Plan Hiding in Front of Your Nose

A Radical Purge

"Please, just take it all!" Caroline implored. I walked away from her yard sale with hundreds of dollars’ worth of fine items, and she wouldn't take a dime. But it wasn't just me. It was an extravaganza for the entire neighborhood. Caroline and Wally were lightening their load for a move. Their driveway and yard and garage contained box after box of unsorted tawdry trash mixed with thrilling treasure. They took great pleasure in essentially giving it all away to come who may.

"How does it feel to watch us all walk away with your stuff?" I asked.

"Like barnacles off a ship," Caroline replied. 

They got the job done. Caroline and Wally's decluttering plan was a good plan for them. 

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Are You a “Guerrilla Admin”?

Get Results Through “Irregular” (but still appropriate) Methods

If you’re really good at “admining”, you’re a Guerrilla Admin. What does that mean?

Convention vs. Resourcefulness

Just as Guerrilla Marketing uses unconventional methods to promote a product, the Guerrilla Admin uses unconventional methods to be resourceful on behalf of the organization, the person he (she) supports and the mission. (And himself, of course.)

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Balance Your Bigness

Is your exec or manager a brilliant shining star? Do you ever feel small or invisible next to him or her? What if you sometimes seem smaller than you are, because actually you’re bigger than people can see?

An Impressive, Imbalanced Executive

On a recent hike to catch the last fall leaves, my friend and I chatted about a celebrity entrepreneur who sold his company and lived and taught personal development in our area. You’d know him if I named him. But this article isn’t really about him – it’s about you and your boss. So I’ll call our celebrity friend “Rich,” which fits (but not as well as it once did).

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Dare to Intrude

I set my computer to open to the desktop when it wakes. Clicking the locked button only took a moment, but it was an unnecessary step that I took several times a day. This is what Lean Manufacturer Paul Akers calls a two-second improvement. You probably need your computer password protected, so that’s likely not an improvement you would make. But I suspect there are a thousand things like that that you could do that would eliminate unnecessary steps in your work.

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Dos and Don'ts: How to Tell the Boss He's Wrong

How to Tell the Boss He’s Wrong:
The Dos, The Don’ts, and The PowerPhrases to Give Feedback Up the Ladder

Is telling the boss they're wrong a career-limiting or career-enhancing move?

While all bosses are different, most managers want to hear about it when they’re about to make a mistake.
How you tell them will make the difference between your words being taken as welcome information or insubordination.

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From Gridlock to Grace

Sleepy in Seattle

It was rush hour, but I made great time driving from Bellingham to Seattle anyway. I was ready, oh so ready, to sink into sleep. My hotel was visible from the exit ramp. I allowed myself to feel my weariness and anticipated surrendering to my fatigue after what had been a very long day. My hotel was a short block away.

But it took me 45 minutes, literally, to get there. By then, I was beyond sleepy. I was exhausted in Seattle.

The 65% Standard

I’m sure, like me, you know from experience that too many cars in too small a space lead to gridlock. And, according to Personal Kanban author Jim Benson, the same is true of too many tasks crammed in to too little time.

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Lean In To Grace

A Work in Progress Toward Excellence

Selective Transparency

Linda’s home looked like you would expect during a DIY (do-it-yourself) kitchen remodel. The contents of her kitchen were strewn asunder. But the cabinet stain showed great promise. I OOOHED and I AWWWWED with sincere admiration.

However, Linda’s earnest sharing of her cabinet WIP (work-in-progress) did not extend to my husband. She wanted him to wait to see it until it was showroom-ready.

I get it. I love to share my unfinished work with some people, and I prefer to wait for completion with others. I’m sure you can relate. Some people see the beauty in a process where others just see chaos. Inviting the wrong person into your process can feel like a bucket of cold water.

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Savvy Assistants Speak Strong: Key Conversations for Administrative Assistants

Your job is bigger than you think 

If you’re an administrative assistant, you know it’s your job to provide support, make your boss look good, and help him or her meet objectives. If you’re an administrative assistant, you also know your manager sets the direction and your role is to help him or her succeed. If you place your own agenda over your manager’s agenda, you won’t keep your job long.

That doesn’t mean you should remain passively silent while others tell you what to do and how to do it. Ideally, your relationship with your manager is a collaborative one, organized around your manager’s and your organization’s directives. It’s a relationship where you take charge of your role without taking over, you take the initiative without taking control, and when you need help, support, or resources to effectively implement your job, you initiate the important conversations that ensure your success and the success of your partnership with your managers.

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Small Improvements Make Big Differences

Lessons from elder care that can increase your productivity

A Two-Second Improvement

Yay me! I set my computer to bypass the welcome screen open to the desktop when it wakes. Sure, clicking the picture of the cute kitten on the locked button to get to my desktop only took a moment, but it was an unnecessary step that I performed several times a day. Those moments add up.

That change is what Lean Manufacturer Paul Akers calls a two-second improvement. He advocates making an improvement each day that saves you two seconds. Saving two seconds doesn’t sound like much, but the time savings adds up. You probably need your computer to be password protected, so my improvement isn’t one you’re likely to copy. But there are a thousand things like that that you can do that will eliminate unnecessary steps in your work.

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Stop Doing Everything and Start Getting Things Done

The Power of Good, Yet Flexible, Boundaries

The real purpose

I am blessed with a devoted and competent sister in Cincinnati, where my parents live. For years, she sandwiched caring for their needs between being a mother to her five kids and a wife. When mom recently had a medical crisis, that role suddenly became undoable. I flew in to help them transition into assisted-living.

Since I live a thousand miles away, I can’t do everything for them in the way my sister did. Instead, during my visit, I did a lot, but I mainly got a lot done.

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The Magic of Synergy

The Magic of Synergy

I have to think that people who downplay the importance of synergy haven’t experienced its magic. I hope that’s not you.

Synergy says everyone is smarter than any one. It makes sense. You know things I don’t. I know things you don’t. Together we cover more bases. Likewise, you know things your exec doesn’t. Your exec knows things you don’t. You have different perceptions, skills and focal points. That can be a recipe for synergy.

In The Marshmallow Challenge, Ted Wujek explains that CEOs did much better on the exercise when their admins were on their teams. He suggests the characteristic admin focus on process augments the CEO planning bias. The combined styles create synergy.

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The Power of Being at Home With Yourself

Persona and Personhood

I love to hear feedback after I speak. This recent comment really struck me:

"During your talk, I turned to the gal sitting next to me and told her: 'Meryl just said the opposite of what the speaker before her said.'"

"Thanks for noticing!" I replied smiling. "From the moment I heard the title of the keynote that I would follow, I expected we would say different things.” The keynote I followed was called “Cultivating a Leadership Persona.”

“I've spent most of my adult years working to drop persona and be the real deal," I explained. My new friends nodded approvingly and knowingly.

It used to bother me that my perspective often is very different from others'. It doesn't bother me anymore. I’ve become more at home with myself. I see things differently without needing to discredit how others view then. The speaker before me made some important points and offered useful tools. I offered some alterative views.

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When a Manager Lies

Stanford study tells how to spot a CEO who lies 

A recent Stanford study pinpointed communication tendencies that are common among CEOs who are later proven to be liars. Here’s what it said:

“For one, they seldom referred to themselves or their firms in the first person; “I” and “we” were replaced by terms like “the team” and “the company.” Deceitful executives passed up humdrum adjectives like “solid” and “respectable” in favor of gushing words like “fantastic,” and (not surprisingly) they seldom mentioned shareholder value.

They also tended buttress their points with references to general knowledge with phrases like “you know” and to make short statements with little hesitation, presumably because they had carefully scripted the untruths in advance and had no interest in lingering on them.”

The report also noted the tendency to swear as a tip off. 

The study lead to the question that a woman’s magazine editor asked me: "How do you get to the truth when bosses lie?"

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A Sophisticated Vocabulary of Feelings

When you embark on an important conversation, do you know how you feel? Most people don't. When I ask what they feel, most people will share an opinion. There's power in the language of feelings. Find the words to describe how you feel, and you are far more likely to make a powerful point.Learn how to use your communication words in:How to Use PowerPhrases

Category: Alchemy
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Emotional Alchemy through the "Love Letter"

The Love Letter Technique

According to Relationship Expert John Gray, emotions exist in layers, from
more guarded to more vulnerable. Emotions go from:

1. Anger
2. Sorrow
3. Fear
4. Regret
5. Love

If you’re ever unsure about what you feel, use this like a map to take you through all possible levels. Gray calls it a love letter technique. That name implies that you only use it in love relationships — but it’s useful any time you’re not sure what you feel. The process has helped me through many emotional challenges.

Here are some sentence stems to help you work your way through your emotions.

Category: Alchemy
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Find the HEART of Effective Business Communication #1: Honesty matters. Honest it does!

Everyone knows honesty is the best policy - and yet there are so many ways we have been taught and encouraged to be dishonest. Character-based Communicators embrace honesty because it's right, freeing and effective. 

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Find the HEART of Effective Business Communication #2: Eloquence. Every word matters.

Eloquence is the second quality at the hEart of Character-based Communication. It's not enough to be right or know what you're talking about. You also need to speak with grace, skill and polish. 

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Find the HEART of Effective Business Communication #3: Accountability. Worth taking into account.

There is something wonderful about having people in your life who are true to their word. There is something even more wonderful about BEING one of those people. 

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Find the HEART of Effective Business Communication #4: Responsiveness. We're in it together.

"I'll get back to you on that." How often do you hear that, and know they never will? Responsiveness keeps the flow going and allows relationships to deepen and sweeten and develop quickly. Find out why responsiveness is a key quality of Character-based Communicators.

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Find the HEART of Effective Business Communication #5: Transform

Many people have the goal of becoming effective communicators. Character-based Communicators want more. Character-based Communicator are transformational communicators. And the growth never ends. 

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How to find the HEART of Effective Business Communication

There is power at the HEART of your business communication. And yet many of us deliberately leave the HEART out. HEART stands for Honesty, Eloquence, Accountability, Responsiveness and Transformation. These are the qualities of Character-based Communicators.

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Collaborative Communication Agreements

Is communicating with your team like herding cats? Are your allies acting more like adversaries? Are partners more APART than a PART of initiatives? If so, you’re in the right place. Read on.

An invitation to get in or get out

Collabra CadabraI loved working with “Amy”, but in recent months she had gone from being actively involved to dialing it in. I got the sense that she was checking off a to-do list to meet minimum requirements and wasn’t engaged anymore. Her personal life had gotten chaotic, and she had checked out on me.

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Speak to Create Anticipation: How Foreshadowing Can Hook Your Listeners and Even Get You a Job

Foreshadowing Creates Anticipation

Speaker Linda Larson is one of the most compelling speakers I know. I have heard her speak a dozen times, and I've listened to her audio many times over with complete interest each time.

Linda uses foreshadowing to create anticipation. She arouses questions in your mind and keeps you hanging on to the edge of your chair wondering how things are going to turn out.

Her use of foreshadowing may be natural - she does the same thing in her one-on-one interactions. She once left me a voicemail that said, "I wish you were there, because I just made a huge decision that I need to tell you about." It took us days to get a hold of each other. Every time my phone rang I hoped it was her so I could find out what her "huge decision" was.

Linda's audiences can't get enough of her. She can hold their interest for hours on end. The way she creates a sense of anticipation is a part of her success.

 

Foreshadowing Can Get You Hired

I felt a Linda Larsen-like anticipation recently when reading an email from an internet marketer who wanted my business. Terry stirred my curiosity by telling me about a web site he thought I could use as a marketing model. Terry's email said,

Okay, now I want to point you to a web site from someone you may already know about. This guy is a content web visitor driving fool. I want you to notice some very specific points on his web site.

1.)   What people are saying (builds credibility).

2.)   Speaking (one of his core income producing products - looks like you are a speaker as well.

3.)  Audio and Video - notice the word "powerful" and then notice what he has done for many different "highly" targeted audiences.

Oh, I forgot to give you his web site, sorry about that...

4.)   Now for the *really* big deal. This is what makes this guy so much money...

The email went on for a few more paragraphs before he told me who he was referring to. Terry had me hooked.

 

Foreshadowing at Home

So, today I practiced foreshadowing with my husband. I start my days by watching Sex and the City reruns while I exercise. I've been following this routine long enough that I've seen almost every episode several times. This morning was an exception and when I finished my routine, I went up to my husband and said,

"Today was a very special day."

"Why?" he asked.

"I went downstairs to exercise to Sex and the City, and after all this time I didn't think it would happen, but it did."

"Yes?"

"I've been watching all reruns and that's what I thought I was going to get today."

Bob said, "You saw an episode you hadn't seen before."

Bob played along with me, and it was a simple way for me to practice a technique that has been shown to work so well.

Next time I'll use foreshadowing for a topic that has better payoff to him...

This technique does have its limits. If you're in a bottom line time-limited conversation, you won't want to prolong the communication process. If your listener does not seem to enjoy the process, the technique will be counterproductive. When foreshadowing goes beyond playfulness, it can be very irritating. But properly used, foreshadowing adds interest.

 

Are You Curious?

Speaking of interest, are you wondering what Linda's big decision was? Are you wondering who Terry was referring to? Are you wondering whether Terry got my business or not?

Linda decided to make a change in her client base. Terry was referring to Brian Tracy. And yes, Terry is my internet marketer and a great asset to my team.

Foreshadowing worked for him, and will work for you as well.

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The Problem with Right and Wrong

The Problem with Right and Wrong:The Collaborative Creative Process

right_wrongThe problem with right and wrong
Is they're used where they don't belong.
The problem with wrong and right
Is they paint the world black and white.

A black and white eye won't see
How a seed can become a tree.
A black and white heart will doubt
The potential contained in a sprout.

Black and white never leave room
To envision bare trees in full bloom.
Yet right and wrong do find their place,
Blended with wisdom and grace.

The Collaborative Creative Process

The collaborative creative process is like growing trees from seeds. I toss some seeds to my partner who sees their potential. She tends the seeds and sends back seedlings that look very different from my seeds.

Does that make my seeds wrong?

I grow and develop her seedlings into a tree.

Does that make her seedlings wrong?

She prunes my tree.

Does that make my tree wrong?

The tree does not negate the seed

The problem with right and wrong is they're used where they don't belong. I have creative writing partners. If we send each other's offering back full of changes, it could mean our original was way off the mark, poorly written and uninspired. There are some editing/pruning absolutes. The period goes outside the parenthesis when the parenthesis is inside a sentence. Anything else is just plain wrong.

But in a collaborative creative process, revisions are often m
ore evolutionary than corrective. Lots of changes can mean that the exchange took the vision to the next level of clarity, sincerity and effectiveness. It's a process. Revision does not negate the original any more than a tree negates the seed it came from.

In your collaborative creative processes, look for the tree in the seed. Envision the bare tree in full bloom before you lower the boom of right-and-wrong. In the collaborative creative process, right-and-wrong find their place by embracing grace. That embrace is the ultimate collaboration.

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How to integrate management and leadership communication

There is a hot debate about the difference between management and leadership. Much of the conversation is more misleading than illuminating. This article sets the record straight and helps you integrate the two functions.

 

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Nurture, nudge and sometimes shove: the dos and don'ts of mentoring

when you develop leaders, you sometimes need to give a shove. But if you're smart, you'll inspire them to want to take the leap on their own.

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The 4 C's of Leadership Communication

The 4 C's of Management Communication was published by The American Management Association. It guides you through the steps of creating a vision people can believe in. 

It's not enough to be competent. You need to be able to communicate your competence. 

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The Dynamic Leader is someone who...

We used to say a leader is someone others choose to follow. But leadership is changing. it's not about gathering followers. It's about empowering others to become dynamic leaders themselves. This article goes into more depth about what it means to be a Dynamic Leader. 

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The power of transformational leadership language

Victim language is the antithesis of leadership language. When you want to empower someone who talks like a victim, you need to tread lightly. Misguided efforts can entrench someone in their victimhood all the more. Find out how to empower leadership language. 

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Learn to Learn with the Improvement Kata

It's the most powerful skill you can learn - the skill of learning to learn.

Category: Lean2Life
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My Lean2Life First Trimester

Today is the first day in the second trimester of my Lean2Life Quest/experiment. December 24th 2012, Christmas Eve Day, was the first day of my year-long mission to restructure and redesign my life from the inside out. My goals were vague. My plan was to let a plan unfold. An important guiding principle was to stop starting and start finishing.

I knew I aspired to create space for grace, ease and flow in my life. I knew I aspired to be able to enjoy my weekends and evenings with the sense of completion. I knew I wanted to tend to neglected areas of my world, solve ongoing problems, and build strong foundations for future endeavors. I was struck by the dream theme Marion Woodmen shares: "Your hymns will never make it to heaven until you clean up the mess in your basement." If she/you/I want to aim high, we need strong, stable foundations.

It's hard to believe I'm a third through the process already. There is so much left to do that it's easy to overlook what I've achieved so far. So I'm making a list.

Category: Lean2Life
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The Inner Game of Lean and the Improvement Kata

On Christmas Even 2012, I pulled the plug and set out on a mission to lean my world to life; to clean up my messes and set my systems straight and create flow in my life.

It started as a commitment for a week and expanded into two. I realized it was a very big job, and I decided to give it a year.

That year isn't over yet, but I am giving an update at MWCC lean conference this week. This is the PowerPoint. Enjoy!

Category: Lean2Life
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A Tale of Pippi and Izzie: How to Elevate Your Word Choice by Elevating Your Thinking

I LOVE metaphors - and so do my audiences. In my seminars, I use a giraffe and a lizard as metaphors for two different levels of thought that influence communication. I use a giraffe to represent rising above the mud of the moment, and speaking from an elevated perspective. I use a lizard to represent the reptilian, reactive self, that leads you to speak from a narrow perspective. They are useful reminders of the competing forces inside of us all that influence the way we choose our words and communicate

Pippi, the SpeakStrong Giraffe

Izzie the Lizard

 

I call the giraffe Pippi and the lizard Izzie.

 

 

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Communication Barriers: Name the Lame Excuse

Name the lame (and shameful) excuse.

SilenceHave you ever not spoken up and regretted it? Most of us have. Why did you hold your tongue? What are the communication barriers holding you back?

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How to Deal With Passive Aggressive Behavior in the Workplace

It's the ones you don't see coming that get you. The steamrollers are straightforward. But the passive-aggressive communicators are another story. This article tells you how to stop passive-aggressive behavior in the workplace. 

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How to SpeakSTRONG: Six Steps

Got something to say? This article introduces you to the six steps to say something significant. It will help you get the the HEART of your message and express it with power and grace. 

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Powerful Words for Powerful Impact: A Lesson from Patrick Henry

Give Me Liberty Or...

On March 20, 1775, The Second Virginia Convention convened to consider the tyranny and oppression of the British Monarchy. Many wanted to go along to get along. Patrick Henry did not.

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Reasonableness is Your Best Revenge: Conflict Resolution Techniques to TRANSFORM a Diffcult Conversation

What's the difference between a reaction and a response? About 23 seconds. And a plethora of options. Conflict resolution techniques can help you defuse a potentially explosive situation, and give you time to tap into your effective communication skills. This article gives you eleven possible responses to a difficult situation and recommends reasonableness. 

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Some Boats Need To Be Rocked: Master Crucial Conversations Before the Stakes Get High

Too often we don't want to rock the boat. But some boats NEED to be rocked. This article tells my personal story of not being able to master crucial conversations when the stakes were high. It was the impetus to find my voice. I tell it to inspire you to find yours. 

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SpeakSTRONG Step #1: How to Seek Significance

If you're going to speak, say something significant. Take the time to hone your message to get to the essence of what you have to say. This article shows you how.

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SpeakSTRONG Step #2: How to Transform the Trite

Once you discover what has significance, take what seems trite and find what it points to that is significant. This article helps you find the gold in what might seem useless at first.

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SpeakSTRONG Step #3: How to Refine Your Phrasing

Even the best communicators need to take the time to finesse their messages. This article will help you refine your phrasing to SpeakSTRONG. 

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SpeakSTRONG Step #4: How to Own Your Words

Once you know what your essential message is and you've transformed it into it's highest expression, make sure you are willing to back your words up with action. Mean what you say. It protects the power of your words. 

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SpeakSTRONG Step #5: How to Narrate, Relate and Impart with HEART

You can only prepare so long. Then it's time to show up and speak up. This article tells you how to narrate and relate - in a way that incorporates the HEART of your message. 

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SpeakSTRONG Step #6: How to Grow with the flow

We certainly do want to acknowledge our communication maturity and successes. And if we find that we have become effective communicators we may decide we've arrived. The SpeakSTRONG Method encourages you to continue to develop. New levels of synergy, dynamism and relating await you. This article tells you more. 

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The Pledge

Take the pledge to say what you mean and mean what you Pledge jointsay, without being mean when you say it. 

Before you have that important conversation, invite others to join you in the pledge.

Communication agreements are an important aspect of The SpeakSTRONG Method. They set standards that keep everyone operating with the same understandings.

You can download printable posters to affirm you personal and shared pledges.

The Personal SpeakSTRONG Pledge is here.  

The Joint SpeakSTRONG Pledge is here

My SpeakSTRONG book provides more information on how to establish communication agreements. This simple pledge can jump start effective communication by giving you a simple guide. Print it out and post it, or order a poster from the SpeakSTRONG store. 

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Transform: Put Sarcasm in its Place

Sarcasm is cheap and golden. One definition of sarcasm is the tearing of flesh. Another is, an ironic remark, intended to wound. Whatever definition you use, use sarcasm to tell you what conversations you need to have.

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A Question of Communication Style: Seven Strategies to Bridge the Communication Style Gap

When Jodi said the headphones cost a fortune, Mike was confused. The price tag was $350 – expensive, but a fortune? Jodi speaks in superlatives, and superlatives don’t compute in Mike’s literal brain.

Rory went off on two tangents before returning to his original point. As a systematic communicator, Carlos missed Rory’s conversational detour and was so lost he missed Rory’s point.

What’s going on? What we see here is a failure to communicate due to seemingly incompatible communication styles.

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From rankism to dynamic dignity

The privileges and abuses of rank are shifting. Find out what that means for you personally and professionally. 

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Gen X vs. Baby Boomers: Overcome the Barriers to Effective Communication

Gen x vs. baby boomers means war in some offices. Age presents one of the greatest barriers to effective communication in the workplace. It also presents one of the greatest opportunities. I facilitate all day intergenerational communication training that involves different generations interviewing each other. Some of the revelations might surprise you. 

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Go for the Sizzle but Avoid the Smoke

During a conversation on writing copy and self-promotional materials, a friend mentioned loving a political pundit who is well-known for her caustic denigration of anyone who disagrees with her positions. He told me, “She really says what she means.” I differ. My response to him was, “I don’t believe she says what she means. I believe she says what she thinks will serve her and her handlers.

I’m all for emphasizing the sizzle on the steak, but when it starts to become smoke that obscures rather than clarifies, I don’t endorse it or want to practice it myself.”

PowerPhrases are about clarity. I endorse putting your best foot forward, not putting a false front forward.

I watched The Smartest Guys in the Room about the Enron debacle. The documentary illustrates how so many can buy into smoke and mirrors and stop asking questions. Colin Whitehead, a former Enron trader said, “I didn’t ask questions because I didn’t want answers.” Former Enron VP Sharon Watson said, “I couldn’t believe so many people were going along.” They went along because, like Rod Stewart in his hit song, they were looking for a “Reason to Believe.”

I advocate persuasion based on clarity. Political wordsmith Frank Luntz author of the book Words That Work is good at what he does but has a different definition of what it means for words to work than I do. Some define words that work as whatever gets people to do what you want, even when your words mislead. Enron’s Jeffrey Skilling found words that worked when he encouraged employees to keep their Enron stock while he was dumping his. Skilling’s words do not qualify as PowerPhrases.

Go ahead and point out how the steak sizzles. But stop short of smoke and mirrors. The truth has more lasting value, and you get to keep your soul when you tell it.

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How to be collaborative and still be the expert

Experts are more credible when they collaborate with their clients and customers. The fact that they know a lot about their field does not mean they don't need to listen. True experts strike a balance between teaching and listening. 

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How to keep the party real: Fake authenticity in the era of social media

Relationship marketing, networking and personal contact are the way to go in the era of social media. Some people are naturals for the new culture. Others try to apply old communication tactics in the new environment. It's time to take a look at fake authenticity.

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How to use the power of "yes and."

The very idea we dismiss, style we abhor, and offence we deride could be an opportunity for synergy if we tap the power of "yes and."

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Kata Talk: Navigate the Chutes and Ladders of Continuous Improvement

Kata Talk: Navigate the Chutes and Ladders of Continuous Improvement 

 This is a learning session that Mike Rother and I premiered at a GBMP conference in Springfield. It's designed to get leaders and managers into the mindset of what they need to do to develop and guide continuous improvement. This session is interactive and was a big hit.

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The New Dynamics of Communication

Communication styles become as outdated as clothes. There are New Dynamics of Communication that change how we relate, influence and succeed. Some of us say hooray! Others...not so much.

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Top Ten Dos and Don'ts: How to Use Reflective Listening Scripts

How to Use Reflective Listening Scripts:
The Top Ten Dos, Don'ts, and PowerPhrases to Promote Understanding

Seek First to Understand
Seek first to understand and then to be understood. Stephen Covey popularized this phrase, and for good reason. Understanding is the foundation of effective communication. Reflective listening (or active listening) is a powerful tool to create understanding.

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Ask the Right Performance Question, Get the Right Answer: Performance Problem Solving

You know the importance of performance management in business. Your employee isn’t meeting standards and it’s up to you to fix the problem. But do you really know what the problem is? This article walks you through the steps of an essential managerial exercise for diagnosing employee performance problems.

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Dos and Don'ts of Performance Reviews

Need to write an employee review? Chances are you're dreading it. These dos and don'ts will help you write a review that will deliver the results you and your employees want.

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Free Phrases for Your Performance Review of an Amazing Employee

A Speak Strong Visit to the Bright Side of Performance Review Phrases

The Dark Side of Performance Review Phrases
When you search the net for ready to use phrases for employee performance reviews, you'll find posts of a free list of employee review phrases that will make you laugh – until you realize how vicious these phrases are – and that they come from ACTUAL performance reviews in a large US corporation.

Here are some sample performance review phrases from the "Dark Side of Performance Review Phrases".

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How NOT to Write a Performance Review

A Visit to the “Hall of Fame of Review Phrase Shame”....and Back

Great examples of what not to say in a performance review
This is a list of actual performance review phrases that may make you laugh.

Warning:
In the world of dos and don’ts of performance reviews, these are high on the don’ts list. This tells you how NOT to write a performance review.

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How to give and receive feedback effectively

Effective feedback can make the difference between success and failure. And yet so few of us know how to give and ask for effective communication feedback. This article gives feedback do's and don't's to help you give and ask for feedback that will help you succeed. 

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How to Tell Someone They Smell Bad at Work

I have yet to talk to an audience about discussing the hygiene issue without people clearly relating. Recently I was interviewed by Forbes magazine about how to talk about it. It's a tough, but important topic. Here are some tips for you. 

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The Totally Integrated Performance System

People dread performance reviews mainly because they expect too much from them. Performance reviews are intended to be a summary of a year or six months of attentive performance management. Find out how a Totally Integrated Performance System can make performance management seamless. 

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Do's and don't's of effective emails

Email is for convenience. Your reader should be able to find the information they need quickly and easily. These do's and don't's will add effectiveness to your emails. They guide you to write a business email that works.

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How to write delete-proof subject lines in your emails

Your subject line can make the difference between getting your email read and having it deleted unnoticed. This article gives you do's, don't's, PowerPhrases and Poison Phrases for email subject lines. Learn how to write the best email subject lines to get great results. 

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Read these five tips before you send your next email

Most people have lost control of their emails. That means your message can easily get lost. These tips show you how to write a business email that will get results. 

Category: SpeakSTRONG Online
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Article Use

Please copy, quote, distribute, share and publish these articles with the following credits.

©2014 Meryl Runion Rose. Meryl is a Certified Speaking Professional and the Creator of the SpeakStrong Method of Dynamically Effective Communication. Find her at www.SpeakStrong.com

Let me know how you use them. Thanks!  

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I blog daily when I have a lot to say. When I don't have much to say, I stay silent. Kind of how it outta be, don't you think? Lots of great communication tips.

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