SpeakStrong Method resources for the unique needs of executive admins, office pros and support professionals

Announcing: The Executive Administrative Professional Online Training Camp

Essential management skills for administrative excellence 
At Home or in Your Office: Tuesdays, Nov. 13 - Dec. 4, 2012 1-4pm ET

1. Are you bigger than people can see?
2. Is your vision invisible?
3. Are you constantly putting out fires instead of focusing on bigger priorities?
4. Do your days seem mechanical?
5. Does Execuphobia undermine your  effectiveness?
6. Do the tasks no one else wants fall to you?
7. Do you have responsibility without authority?
8. Does multi-tasking leave you fragmented? 
9. Is there never time to do it right the first time (but always time to do it over)?
10. Do you update your boss on the run?

If you answer yes to any of these, I'd love for you to join us at the Executive Administrative Professional Training Camp. (Click on the virtual training tab.)

 Online: Tuesdays—November 13, November 20, November 27 and December 4, 

11am - 2pm MDT          1 - 4pm ET

"Attendees who complete this program will earn 12 hours of continuing education which may be recognized by your professional board or organization. For eligibility requirements, please contact the organization or board directly."

Here's what others are saying!

Free Preview Webinar: Executive Admin Training Camp Overview and Introduction

Here's the replay of the preview webinar:

And the slide-only version.

Skills for Admins based on current trends in business communication

Services include:

• Executive Training Camp
• Keynote
• Office Professional Phrase Book
• Onsite Training
• Webinars
• Free Phrases

Did you know...

• 60% of the cost of products is administrative? And,
• Employees retain 80% of administrative process knowledge (meaning if an employee leaves, so does that knowledge)

Turn those numbers around, and you turn a company or organization around. That's how important administrative professionals, executive assistants and support staff who create and apply the systems of administration are. Empower these voices and you empower efficiency, productivity and profits.

Think about it...

• Do you have a partnership relationship with your manager or executive?
• Are your days organized so you can focus on true priorities and feel complete at the end of the day?
• Are your business communication skills up to speed with the latest demands of your office? 

Or, instead,

• Are you constantly putting out fires instead of managing priorities?
• Do you wonder where you end and your boss begins? 
• Do you ever get so overloaded with projects and tasks, you don't even know where to start?

How many times in your life and career have you wondered - how on earth do I respond to that?!?

The thing is, your success requires effective communication skills

There's no argument about the importance of exceptional interpersonal communication skills. Eighty-one percent of human resource managers state that effective verbal communication skills are in greatest demand by their firms for hiring administrative and office professionals. Knowing what to say makes all the difference. 

Effective communication is simple in theory, but difficult in practice. In fact, it can be downright messy. Sometimes, it's difficult to get the right words across from one situation to the next.

That's why we here at SpeakStrong have resources just for admins and office pros.

They include:

Executive Admin Training Camp: Dynamic leadership, lean administration and collaborative technology skills for remarkable Executive Administrative Professionals

Dallas Texas, April 17-18
We start at the beginning and get into detail about how to run a lean and organized executive office, with emphasis on the communication skills to turn the best plans into reality through influence and clarity. More info is here.

Administrative Assistant Keynotes

 If you're looking for a dynamic, empowering keynote for adminstrative assistants, The Proficiency Memo is for you and your event. This lively administrative assistant keynote inspires executive assistants, support staff and other office professionals to reach their highest level of excellence.

Or, check out my signature keynote, Some Boats Need to be Rocked. It inspires, motivates and equips administrative professionals to speak up effectively when something needs to be said. 

Perfect Phrases for Office Professionals

Hundreds of phrases you will use every day. Get clarity about your assignments. Speak effectively on behalf of your manager. Position yourself for promotions. Cultivate allies at every level of the organization. Gracefully correct your manager's mistakes. Ask for interesting assignments. Refuse questionable requests. Get your managers talking to each other.

Here's one review of many.

Having been on both sides of the spectrum - administrative professional and manager - this book speaks to all phases of any business setting. On a scale of 1 to 10, this book rates a +20 in the scope of tips and advice for handling any business (and even personal) situation in the professional, non-problematic way. Highly recommended reading for both the entry level as well as the experienced office professional. Great job putting a resource out there for anyone who wants to make a positive impression in today's business environment.

Melynda P. Porgés, Owner

Webinars just for you

From time to time we offer free and paid webinars just for your specific needs. The next one is Wednesday October 17th and you can read about it at the top of the page.

Here's the recording of a recent webinar. It's called Top Ten PowerPhrases for Admins: Phrases every admin needs. Here's the description.

Every administrative assistant and executive administrator knows that the real challenge is getting things done when you're not in charge. The truth is, those who regularly get results without formal power have discovered the secrets of true power.

This free webinar details the top ten PowerPhrases for admins. You'll walk away, not only with words and phrases you can use right away, but a new way of looking at what assertive communication is for the professional support person.

You can view the replay here:

And download the slides here:

And here is the slideshare version of the slides. 

Free Phrases for Admins

You can learn about phrases for administrative professionals and download the Top Ten PowerPhrases for Admins here. They will jumpstart your SpeakStrong Method practice. 

Onsite training

You can get tailored training in The SpeakStrong Method of communicating by bringing me in to your organization for: The Speakstrong Method For Getting Results When You're Not In Charge.  Learn more here. 

Find out what's different with Admins now – free podcast

Free podcast with Susan Fenner, Education Director of the International Association of Administrative Professionals, about how the role of admins is changing and why collaboration is so important today. Listen in.

Susan Fenner was my coauthor for "Perfect Phrases for Office Professionals". You'll figure out right away why she was so fun to write a book about communication for admins with!