Books

The Right Phrase for Every Situation…Every Time

With more and more employees working offsite, effective communication among remote team members is absolutely critical. Perfect Phrases for Virtual Teamwork provides hundreds of ready-to-use phrases that will ensure your virtual teams collaborate as effectively as the most cohesive face-to-face team.

Learn the most effective language for:

• Define and align team culture
• Personalize interactions
• Assess progress and results
• Lead effective virtual meetings
• Address conflicts and mistakes

 

 

Book Quote:

“Physical separation doesn’t minimize the importance or legitimacy of the team or the power of digital collaboration.”

 

Reader Review Perfect Phrases for Virtual Teamwork is the book you’ll either be thankful that you read–or that you’ll wish you had read–before your next virtual team experience. –Angela

Single copy List: $12.00 Your price: $9.86

 

 

 

The Right Phrase for Every Situation . . . Every Time – REVISED and Updated

Communication is the single most important skill for excelling as a manager. What you say and how you say it sets the tone for your department and your entire organization.

Perfect Phrases for Managers and Supervisors, second edition, has been completely revised to help you communicate in today’s workplace, where collaboration, cooperation, and personalization are critical to building an efficient, productive work environment.

Learn the most effective language for:

• Setting a tone of mutual trust and respect
• Dealing with difficult employees and delicate problems
• Conducting interviews and performance reviews
• Empowering your people
• Correcting workers or terminating employment

 

Book Quote:

“The old model of management communication – top-down, controlled messages, paying lip service to employees while imposing force – doesn’t work in this new world. We need new models and new phrasing for our new workplace demographics.”

Reader Review Great book for any manager, seasoned or unexperienced. It has very good advice for different type of situations or events that really apply to any field. It has absolutely helped me and I’m sure you can find it useful too.

Single Copy List: $10.95 Your price: $9.86 Ten pack Only $65 for ten copies Books by the box Carton of 48 only $336

Start your conversations, meetings and events productively. Break the ice with purpose.

How you begin a business conversation or meeting sets the stage for success. Perfect Phrases for Icebreakers has hundreds of ready-to-use phrases to get your interactions off on the right foot. From jump-starting meetings, to motivating teams, to turning any situation into a positive networking event, this streamlined guide provides you with the right words to:

• Highlight important topics in meetings or conversations
• Motivate people to share resources and support
• Add levity to personal or group interactions
• Inspire collaboration and creativity
• Pique curiosity about your message

Discover the power of icebreakers with purpose.

Get conversational icebreakers, meeting icebreakers and event icebreakers that will dissolve defenses and jump-start meaningful, reliable conversation.

No mind-numbing phrases in this icebreaker book. These phrases are natural, genuine and influential. 

Quotes from Book:

“People are engaged by and often remember your very first words best. However, we often wrestle with those very first words, the icebreaker phrases, the most.”

“Openers are icebreakers prepare the soil for the growth of productive discussions, collaborations, and relationships. Where you start how you start influence the entire conversation more than we tend to think.”

Reader Review Perfect Phrases For Icebreakers is a gem. Situational, adaptable and usable, this book is more than a read, it is a resource. In working as a professional speaker and sales coach, I preach to build relationships, you must be able to really get to know your client. Sometimes the toughest part of relationship building is STARTING the conversation. Kudos! –Michael Rooby

Single copy List: $12.00 Your price: $9.86 Ten pack Only $72 for ten copies Books by the box Carton of 52 only $351

 

 

The Right Phrase for the challenges busy Office Pros and Admins encounter every day 

As an office professional, you are the point person for critical day-to-day activities. That means effective communication with your manager and internal and external stakeholders is key to the success of your office and organization.

Perfect Phrases for Office Professionals has hundreds of ready-to-use phrases for any situation you’re likely to face. From defining your role in the office to promoting interdepartmental communication to getting the credit you deserve, this handy, quick-reference guide provides the most effective language to:

• Establish a quality relationship with your manager
• Clarify and manage assignments
• Get results without formal authority
• Handle customer complaints like a pro

 

Book Quote:

“We wrote this book to offer examples of the best words to say what you have to say.
Use it to enhance the expression of your own thoughts, feelings, and desires.”

“Update your communication skills into empowered, effective communication for today’s world.”

Reader Review As an Admin for so many years, I know that success and survival in the workplace is all about communication. This little book actually has real and useful tools easily adapted to your personal needs. Keep it next to the dictionary on your desk. Browse and absorb these phrases regularly and routinely and move onward and upward.

Single copy List: $12.00 Your price: $9.86 Ten pack Only $72 for ten copies Books by the box Carton of 52 only $351

 

7 Essential Ingredients for Finding Balance and Serenity

A collection of life lessons from 31 authors

An inspiring and practical book, 31 authors share some of their most important lessons to help you adjust your attitudes, feel more balanced, and experience the serenity that comes from doing and being your best – no matter the outcome. Powerful stories illustrate each lesson.

Featuring a personal story from me, SpeakStrong founder, Meryl Runion, CSP

• From the Creators of Chicken Soup for the Soul®, Jack Canfield and Mark Victor Hansen

• Book by Jennifer Read Hawthorne, 334 pages.

Single copy
List: $14.95 Your price: $13.45

 

Speak Strong: A Leadership Skill, a Success Strategy and a Moral Imperative.

Research shows 90% of us stay silent in situations that call for strong words.

Don’t want to rock the boat?

Author Meryl Runion Rose, CSP, explains why some boats NEED to be rocked!

… for the right reasons… at the right time… in the right way.

• Know when it’s time to speak up
• Overcome resistance to unwelcome truths
• Establish and implement boundaries
• Create new communication standards
• Supercharge your message
• Elevate the quality of your conversations
• Overcome destructive communication habits
• Put your best foot forward sincerely

Meryl Runion Rose’s PowerPhrases! Book Series has helped over a quarter million readers find the perfect phrases to communicate clearly. Speak Strong is the perfect next step for those who rely on communication skills to build successful careers and relationships.

“I picked up your Speak Strong book at the ASQ Audit Division conference. Just wanted to say thank you for your insights. I am pleased to say that I am already doing some of the positive things in your book. However, I have caught myself doing some of the negative as well, and am now, thanks to you, assertively working to increase the ‘positive/power’ factor in my speech.”

 

Single copy
List: $24.95 Your price: $18.50 (includes link to downloadable pdf) 

Ten pack:
Save an extra $5.00 per book: Only $135 for ten copies

Books by the box:
Carton of 32 only $320

 

Being Clear, Kind and Direct Can Get You What You Want in Life

Have You EVER been in a situation where you knew you should say something, but…you didn’t have the right words to say it? We all have. That’s why this book has sold over 300,000 copies worldwide. Get phrases to say what you need to say.

Here’s What You Get!

• Immediate access to the entire manuscript
• Searchable CD with the book – Find the perfect phrase fast!
• Questions and answers – See how PowerPhrases apply to daily life.
• A 3-Step Process for saying “no.” – Get control of your life.
• Exit lines – Gracefully get out of sticky situations.
• The CASE formula – A four-step process to manage conflict.
• 8 Steps to create your own PowerPhrases – The tools to speak powerfully.
• Communication survey – Discover your own communication style & how to speak to people with different styles.
• PowerPhrases Quick Reference Guide – Go directly to the phrases you need.
• Success stories – Read how others have applied PowerPhrases!
• Hundreds of carefully crafted phrases – Words that have been proven to work
• If you’d like to be able to say what you mean and mean what you say without being mean when you say it, this book for you.

PowerPhrases! is a Winner.
Wow! I loved this book. I recommend this book to anyone needing to communicate more effectively (and don’t we all need that). PowerPhrases! is packed with powerful ways to communicate effectively. Meryl Runion has captured the essence of honest, respectful communication. Her book is full of ideas on how to say just the right thing in tough situations. Need to manage your boss? Need to resolve a conflict but save – and even enhance – the relationship? Need to negotiate for what you want? I found all of this and more inside this book. It is easy to read, clear and full of real life examples. Thank you! This is just what I needed. I have already recommended this book to several people from Customer Service Representatives through Vice Presidents. –Dawn Roth

Single copy
List: $24.95 Your price: $18.50 (paperback includes link to downloadable pdf of entire manuscript)

Ten pack
Save an extra $5.00 per book: Only $135 for ten copies

Easy-to-master techniques for more effective communications in all areas of life

With this breakthrough guide, you’ll discover why effective communication is more than just a business tool. It is also the key to happier, healthier relationships, and greater personal fulfillment and business success.

In How to Use Power Phrases to Say What You Mean, Mean What You Say, & Get What You Want, I introduce you to Power Phrases – short, focused expressions that let people be direct and to the point without seeming brusque or nasty.

In clear, down-to-earth language, illustrated with numerous vignettes and real-world examples, I show how to:

• Say what needs to be said without fear of misinterpretation or creating negative emotional responses.
• Master six basic methods for crafting power phrases for any setting and every social, professional, or interpersonal situation.

I love it! It’s immediately practical and useful. I learned how to respond to my critical boss, assertively address a backstabber, and most importantly, convey my anger and disappointment without blamin the other person. That lesson alone was worth way more than the price of the book. What a value! I’m using what I learned in this book every day. — Cindi Myers

Single Copy
List: $12.95 Your price: $11.66

Ten pack
Save an extra $3.66 per book: Only $80 for 10 copies

Books by the box
Carton of 24 only $180

 

The Right Phrase for Every Situation, Every Time

Leadership development has become a top business priority. When leaders at every level are empowered, companies excel in innovation and are able to respond instantly to changing market dynamics.

Perfect Phrases for Leadership Development has hundreds of ready-to-use phrases for empowering others to take on leadership responsibilities regardless of their specific position in the company. You’ll find all the right words and phrases you need for:

• Boosting employees’ sense of autonomy
• Redirecting efforts without stifling creativity
• Encouraging decisiveness and resourcefulness
• Igniting energy and enthusiasm

 

Book Quotes:

“Leadership development is an art, not a science. Just as doctors practice medicine and lawyers practice law, we also practice leader development.”

“The workplace isn’t a democracy where the majority rules – it is a synergetic setting where all involved contribute to outcome.”

Reader Review As a leadership consultant, I see my managers struggle every day to find the right words to communicate with their employees and others. This book provides everything they need to be confident that they are clearly communicating and moving others towards the desired outcomes. A great resource for leaders at all levels. I believe it’s such a valuable tool, I plan to keep it in my own library and have extra copies on hand to share with my clients. –Beth Papiano

Single copy List: $12.00 Your price: $9.60 Ten Pack Only $72 for ten copies Books by the Box Carton of 52 only $351

 

 

 

A practical, user-friendly guide to the most dreaded of all business tasks. 

Written by two top business trainers, this guide reveals the strategies and language skills needed to make the most of performance appraisals – for both the reviewers and the reviewed.

It breaks the process into five simple steps and explains what to say with hundreds of winning phrases organized by topic (and hundreds of counterproductive phrases, too).

It also includes advice on preparing an agenda, body language, and tone of voice – plus true success and horror stories.

Quote from the Book:
“A properly delivered performance review can be a powerful catalyst for improving behavior and performance.”

 

 

Reader Review This book could not have come at a better time. I was dreading the thought of writing my performance reviews until I read this book. It gave me insight into the importance of the process as well as some key phrases to use to make the writing of the review simple. I could not believe how smooth the review process was this year as a result. I wrote my reviews with confidence and it took me half the time it normally takes! I passed it along to my managers and colleagues I was so impressed. Great job ladies on making a potentially tired subject alive and refreshing again! — Laura Giacomino

Single copy List: $11.95 Your price only: $10.77 Ten pack Only $90 for ten copies Books by the box Carton of 60 only $480