Get it done – whether you’re “in charge” or notTraining for administrative assistants, support staff, and office professionals to empower leadership and enhance effectiveness at every organizational level
Ever wonder who is really in charge? It’s a myth that only people with formal authority have power. With adaptive tools, collaborative skills and targeted processes, people who lack formal power have the influence they need to make things happen. In fact, administrative assistants, support staff, office professionals – people who need to get results without the authority to wield power – actually have the advantage in today’s workplace – with the right tools. And that’s good for productivity and performance, teamwork, and the bottom line.
Because power structures are breaking down in businesses everywhere. As cross-functional teams become more widespread, influence practices are more critical than ever.
Who has been using influence instead of power historically? Who knows better how to get results without power than those who have relied on collaboration, shared favors and professional competence to get results all along?
Today, employees at every level are taking the lead in their areas of influence whether they have “leader” or “manager” in their title or not. This training develops the skills that the most effective assistants, most savvy support staff and most competent office pros use to get people to respect their authority with little or no disagreement. Can you imagine the value in this?
This training begins with an introduction to The SpeakStrong Method for admins, support staff, office pros, and other professionals who need to get things done when they are not in charge. It then focuses on specific challenges support professionals face every day. It introduces lean office principles and practices (Toyota Production System) for efficient systems, and provides the management communication tools to get support needed to get things done when you’re not in charge.
Key takeaways from this session are:
- How to cut to the core of every conversation to get the information and understanding you need – fast
- How to facilitate collaboration
- How to empower others to assume more responsibility to do their jobs at the highest level
- The words to use to take charge without sounding like you’re trying to take over
- How to describe your job or responsibilities in ways that earn respect and influence
- The three sources of power and influence office pros often overlook
The methods include how to:
- Set goals and objectives for administrative assistants that enhance productivity
- Develop a clear personal vision statement for a foundation for effective action
- Align personal desires and a personal vision statement with organizational mission
- Develop a shared understanding of change steps and desired outcome
- Know the difference between cooperation and collaboration and inspire collaboration without compromise
This training provides practical, actionable management communication tools and effective communication skills every professional needs to get things done.