Keynote: The Proficiency Memo

Communicating competence to win respect and get results 

An effective administrative assistantIf you’re looking for a dynamic, empowering keynote for administrative assistants, The Proficiency Memo is for you and your event. This lively administrative assistant keynote inspires executive assistants, support staff and other office professionals to reach their highest level of excellence. 

Speak as empowered as you really are…from now on

Do you remember the last time someone spoke to you dismissively?

Remember how that felt?

Where did they get the idea that they could talk to you that way?

The answer might surprise you. Many administrative professionals, executive assistants and office support staff unintentionally send  “memos” loaded with signals that say, “I’m a second-rate professional in a second-rate career.”

That stops now. You know how good you are. Do others? They will, after you attend this lively keynote about how to send a “Proficiency Memo” with every communication – verbal, non-verbal or written.

Every word you speak sends a memo of one sort or another. What do your words say about you, your competence and professionalism? Do they portray you as a serious player? Or do they say you’re a lightweight?

What is professional competence for administrative pros? What about communicative competence? How has the definition of competence changed in recent years? Discover the current trends in business communication

Accelerate your career with influence

Today more than ever before, employees at every level need to take the lead in their areas of influence whether they have “leader” or “manager” in their title or not. Sound impossible? It’s not.

Learn how the most effective assistants, most savvy nurses and most competent support staffers get people to respect their authority with little or no disagreement.

Learn how to cut to the core of every conversation to get the information and understanding you need – fast.

Discover the words to use to take charge without sounding like you’re trying to take over.

You get what you tolerate – so teach people how to treat you

How do you relate to those who don’t understand that you and your profession are bigger than they recognize? You respond with a Proficiency Memo that taps into the 3 sources of power to communicate competence. Discover how savvy professionals refer to their jobs and their responsibilities in ways that make it clear they are there by design, not default.

Get the Ultimate Communication Formula that will guide every word you speak from the moment you start work until you head back home at the end of the day. This presentation is based on The SpeakStrong Method of Collaborative Communication.

Key takeaways from this administrative assistant keynote include:

  • Business communciation trends that change the way you relate, influence and succeed
  • How to describe your job or responsibilities in ways that earn respect and influence
  • The three sources of power you’re probably overlooking
  • How to send a “proficiency memo” that says, “I’m a professional and deserve respect.”


Everything you say sends a message about your competence. Make sure your words send a Proficiency Memo.  Contact me, Meryl, if you are interested in learning more about this beneficial keynote.

Keynote: The Proficiency Memo